Privacy Policy

Elos is an AI-powered wedding planning platform operated at tryelos.com. For questions about this policy or your data, contact us at privacy@tryelos.com.

We collect the following categories of personal data:

• Account data: name, email address, and password when you register.
• Partner data: name and email of your co-planner, if you invite them.
• Wedding planning data: vendor information, timelines, budgets, notes, and any other content you enter.
• Usage data: pages visited, features used, device type, browser, and IP address.
• AI interaction data: prompts and responses generated through our AI features to improve service quality.
• Payment data: handled by our third-party payment processor — we do not store card details.

We process your data on the following legal bases:

• Contract performance: to provide the Elos service you signed up for.
• Legitimate interests: to improve our platform, prevent fraud, and ensure security.
• Consent: for marketing communications and non-essential cookies (which you can withdraw at any time).
• Legal obligation: where required by EU law.

• Provide, personalise, and improve the Elos platform and its AI features.
• Send transactional emails (account confirmations, invitations, billing receipts).
• Send marketing communications, if you have opted in.
• Analyse usage patterns to improve product features.
• Comply with legal obligations.

Elos uses artificial intelligence to assist with wedding planning suggestions. Your planning data may be processed by our AI models. We do not use your personal data to train third-party AI models without your explicit consent. AI-generated content is a suggestion only and should not be relied upon as professional legal, financial, or vendor advice.

We do not sell your personal data. We share data only with:

• Service providers: hosting, analytics, payment processing, and email delivery partners who process data on our behalf under data processing agreements.
• AI providers: to power our AI features, under strict data processing agreements.
• Legal authorities: when required by law or to protect our rights.

Where data is transferred outside the EU/EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

We retain your account data for as long as your account is active, plus up to 2 years after deletion for legal and fraud-prevention purposes. You can request earlier deletion at any time.

We use cookies and similar technologies. See our Cookie Policy for full details.

Under the GDPR you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Erase your data (“right to be forgotten”).
• Restrict or object to processing.
• Data portability — receive your data in a machine-readable format.
• Withdraw consent at any time without affecting prior processing.
• Lodge a complaint with your local supervisory authority.

To exercise any of these rights, email privacy@tryelos.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. However, no system is completely secure — please use a strong, unique password for your account.

We may update this policy from time to time. We will notify you of material changes by email or a prominent notice on the platform. Continued use after changes constitutes acceptance.

For any privacy-related questions: privacy@tryelos.com